Ford Service Manager

601 Duncan Rd., Hendersonville, NC 28792

Parks Ford of Hendersonville, NC has increased in productivity year after year and we have an outstanding opportunity for an experienced Ford Service Manager who will be responsible for driving excellent results in operational efficiency, and high levels of customer and employee satisfaction and retention, for our high-volume Service Department.

Qualified candidates will be managing an automotive dealership Service Department, leading an auto service team, focusing on customer service and sales goals, and identifying opportunities for continuous improvement. Apply now for this great opportunity!

We offer:

• Outstanding compensation plan
• Customer service bonuses
• Medical, Dental and Vision insurance after 60 days
• Short- and Long-Term Disability after 60 days
• Excellent work/life balance. Monday - Friday work schedule
• Immediate PTO and 2 1/2 weeks of PTO on January 1st 2026!
• 6 service advisors and 25 technician team.
• Future truck shop expansion plans in the works.
• Company-provided training and education.
• A friendly, professional work environment
• Opportunities for career advancement

Responsibilities – Service Manager:

• Manage an efficient and profitable high-volume automotive dealership Service Department
• Hire and manage automotive technicians, service advisors, and support personnel
• Oversee employee training and development
• Develop action plans to improve performance and increase customer loyalty and CSI
• Set and obtain sales objectives and control costs
• Ensure maintenance and repairs are performed correctly
• Ensure proper equipment maintenance and a safe working environment

Qualifications - Service Manager:

• Must have Ford experience and a minimum of 5 years’ Service Advisor or Manager work history. 
• Strong leadership, managerial, and motivational skills, team builder
• Verifiable track record of growing the business and high customer satisfaction
• Outstanding customer service and customer/employee retention skills
• Knowledge of or ability to learn Reynolds and Reynolds DMS, Autopoint MPI and E-Advisor operating software tools.
• Financial and business acumen and the ability to increase revenue and profits
• Self-motivated, goal-oriented, and thrives in a fast-paced environment
• Excellent computer, customer service and communication skills
• Professional appearance and demeanor
• Must be able to work an extended hours schedule, including weekends
• Please upload your resume. Completing the online assessment will grant you priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening.
  
  

We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.