Automotive Service Advisors

Winston-Salem, NC 27103

is HIRING NOW and seeking a dynamic, customer-focused Automotive Service Advisor to join our growing team!

Are you ready to be the face of a service department that prides itself on excellence and customer care? At Bob King Automotive Group, we’re looking for an experienced Automotive Service Advisor who excels at building trust and coordinating seamless service experiences. You’ll be the key liaison between our service technicians and valued customers, ensuring every vehicle receives timely and accurate care. If you thrive in a fast-paced environment and are passionate about delivering outstanding customer service, this is the opportunity for you.

In this role, you will greet customers, schedule appointments, and provide detailed explanations of recommended services and repairs. You’ll work closely with our technicians, parts department, and management to ensure a smooth workflow and an exceptional service experience that keeps our customers coming back. At Bob King Automotive Group, you’re not just filling a position—you’re joining a team that values your input, rewards your efforts, and invests in your growth. Apply today and see what your future can look like with Bob King Automotive Group!

We Offer:

• Competitive salary with performance-based incentives
• 401(k) plan with company match
• Comprehensive medical, dental, and vision insurance
• Paid time off, holidays, and vacation benefits
• Employee discounts on vehicles, parts, and service
• Ongoing training and career development opportunities
• A supportive, team-oriented work environment with a strong company culture

Responsibilities – Automotive Service Advisor:

• Welcome customers and efficiently schedule service appointments
• Clearly explain service recommendations and repair processes to customers
• Coordinate between service technicians, parts department, and management
• Monitor and update service records and repair orders accurately
• Manage customer inquiries and resolve issues with a positive, solution-oriented approach
• Ensure the service process adheres to company standards and manufacturer guidelines
• Follow up with customers post-service to ensure satisfaction and build lasting relationships

Qualifications/Requirements – Automotive Service Advisor:

• 1 - 2+ years of experience as an Automotive Service Advisor or in a related customer service role within the automotive industry
• Dealership experience is a HUGE PLUS!
• Excellent communication and interpersonal skills with a customer-first mindset
• Strong organizational skills and attention to detail
• Ability to work in a fast-paced environment and multitask effectively
• Basic understanding of automotive repair processes and service software systems
• Proven track record of delivering high-quality customer service
• High school diploma or equivalent; additional certifications or training a plus
• Please upload your resume and complete the online assessment for priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass a pre-employment background check and drug screening

We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other
protected status.